Frequently
Asked Questions
What are my rights as a consumer?
The Funeral Rule, enforced by the Federal Trade Commission,
makes it easier for you to choose only those goods and services
you want or need and to pay for only those you select. According
to the Funeral Rule, you can find out the cost of individual items
whether you shop by telephone or in person.
If you inquire about funeral arrangements in person,
the funeral home must give you a written price list of available
goods and services (GPL or General Price List). Keep in mind that
when you arrange for a funeral, you can buy a package of goods and
services or individual items. If you want to buy a casket for example,
the funeral provider must supply a list that describes the available
selections and their prices. Remember, the funeral provider may
not refuse or charge a fee, to handle a casket you bought elsewhere.
Be wary of funeral homes that do not have any caskets priced below
$2,000. This is a sure sign you are paying far too much.
For more information on this rule, click on these
helpful websites:
http://www.ftc.gov
http://www.dca.ca.gov/cemetery/funeral.htm
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